We are delivering with Ying Fung ('the Courier'). The timeslots at the Checkout page are for reference only — actual delivery time subjects to the actual condition. There will be no prior notice on the changes in the case of restricted delivery timeslots in specified area. For details, please refer to the following delivery details:

For rescheduling requests after placing the order, it will be adjusted by the Courier without further notice. Please read the delivery details carefully. If there is any dispute regarding rescheduling of shipment, the customer may need to bear extra shipping fees upon the Courier's request.

Customers will receive a SMS/WhatsApp/Call sent by the Courier on the delivery day. Please be sure to fill in the correct contact number and patiently wait for the call from our courier for the actual arrival time.

If you need to change the delivery date or time, please notify us 3 working days prior to the scheduled date. If your shipment will be delivered the day after the notification day, you can leave it to our courier to contact you and communicate with the driver about the re-delivery arrangements. If there is an emergency, you can send a message on Facebook or Instagram to contact us.

The customer will need to bear extra cost if the re-delivery date is 3 days later than the original delivery date. 

For any enquiries, please call:

CS Hotline: 2129 5088 (Mon-Sat 09:00-18:00) / 5210 4736 (WhatsApp)

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Service Area and Delivery Timeslots

Hong Kong Island, Kowloon, New Territories:
• Timeslot A: 11:00 – 16:00
• Timeslot B: 16:00 – 20:00
Above timeslots are for reference only. Actual delivery time subjects to the actual condition

Delivery services are limited to timeslot A: 11:00 – 16:00 only for below areas:

For Tung Chung, Discovery Bay, Ma Wan and Chek Lap Kok, delivery services are limited to timeslot A: 11:00 – 16:00 only and an extra delivery cost of HK$100 would occur.

*Remarks: The delivery timeslots are not applicable to Sunday and Public Holidays

NO delivery services are available for the following areas:

*As preparation time are different for each product, the system will therefore calculate all optional delivery times for customers based on the packaging and logistics time.